It’s good to reflect on the wisdom of Mike Tyson

LebanonPhoneDat

I know the work enables me to improve–so I don’t make mistakes or at least fewer with my customers. After all, it’s better to look stupid with our own team mates than with our customers. So we have to get over our ego’s and just do it So what am I talking about, and why am I talking about something as mundane about role plays. Experimenting = Learning Too often when we coach our people, we put a “safe distance” between what we are coaching our people on and the actual execution of those things. It’s easy to talk about what we should do, but sometimes making the right words e out of our mouths is a very different matter.

And it’s the latter that counts. Often, I ask my teammates to do a role play with me. I know what I want to do, I know how to do it, but I want to make sure the words I intend to deliver are actually the words that e out of our mouths. , “Everyone has a plan until they get Lebanon Phone Number Data punched in the mouth…” Another power of role plays is they enable us to experiment, to try something new. We often need to change how we engage our customers. We need to experiment with new approaches. We need to develop our confidence in how we are municating to our customers. Role plays provide that “safe” environment to experiment and try things new.



Role plays provide a powerful learning tool, not only for us, but for our peers. I like getting a group together and practicing on the same scenario. We get a chance to see different approaches, we get the collective knowledge of our peers in critiquing and helping each other improve. We get to learn together. Role plays don’t take a huge amount of time. Often, when I’m coaching someone and we are discussing a situation, I suggest a quick role play on that situation. It may only take a few minutes, then a few minutes to debrief. It doesn’t take a lot of time to prepare, we don’t need any special tools or systems. It’s just a conversation between two people and learning from each other.